Letter to Compensate-理赔信
Dear Sirs:
Your letter of 10th May complaining about the pens supplied to our order No 8562 has caused us a good deal of concern. We are nevertheless very glad that you brought the matter to our notice.
We ourselves have since tested a number of pens from the production hatch you refer to and agree that they are not perfect. The defects have been traced to fault in one of the machines and this had now been put right.
We are arranging to send you four hundred pens to replace the unsold balance of 377. Please return the latter to us, carriage forward. The extra twenty-three pens we are sending you without charge will enable you to provide free replacement of any further pens about which you may receive complaints.
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